Account & Data Deletion

This page explains how to delete your EZO account and related personal data (including app-store and personal-data requirements).

1. Delete in the app (recommended)

1. Open EZO and sign in. 2. Go to Settings → Delete account or Profile → Data → Delete account. 3. Read the in-app explanation (in your app language) and confirm twice.

After confirmation: account access is closed, personal data is erased, local cache is cleared, and the app returns to the splash screen so you can register again (including with the same login). The old profile and personal data cannot be restored.

2. What is deleted

• Login/password and sessions (the login becomes available for a new registration).
• Server profile and personalization.
• Server memory and personalization embeddings (RAG), including the memory summary.
• Subscription access and current token balance (product access).
• Push tokens, Ezogramm content, avatar files.
• On-device data (journal, cache, etc.).

3. What is kept for accounting

For legal, bookkeeping and payment accounting, the Operator (and payment partners) keep ledger records that do not restore your personal profile:

• payment history;
• token credits and debits;
• AI-credit usage records;
• subscription and recurring-consent records.

These records do not allow signing into the deleted account and do not contain personalization personal data (birth data, journal, RAG, etc.).

4. Request by email (if you cannot use the app)

Email privacy@ezo.app with subject “Account deletion”. Include your login and confirm you are the account owner. We will process the request within a reasonable time (usually within 30 days) if we can uniquely identify the account.

Support: support@ezo.app · Telegram @alexdarh.

Updated: 2026-08-02. https://ezo-app.ru